Every patient question, answered instantly
Scheduling, symptom triage, insurance, and after-hours capture — handled in your voice, with HIPAA-aware guardrails and instant handoff the moment a human is needed.
60% of new-patient inquiries arrive after hours. That's when your front desk isn't there — and when the next patient decides to call someone else
Six jobs, done the moment a patient asks
Not a form. Not a “we'll get back to you.” A real answer, in seconds, in your voice.
Appointment booking
Real slots, real time
Checks live availability, offers slots, books directly into your PMS. Not a call-back promise — a real appointment.
Symptom triage
Urgency, not diagnosis
HIPAA-aware questions to gauge urgency and route to the right care path — never diagnoses.
Insurance & payments
Verified answers
Answers what you accept, links out for verification, handles payment FAQs from your knowledge base.
After-hours capture
Every lead, every hour
Never miss a 2 AM inquiry. Captures intent, books when possible, alerts your team for morning follow-up.
Multilingual
15+ languages, one workflow
Spanish, Mandarin, Vietnamese, more — your team responds in English, patients receive in their language.
Human handoff
Seamless escalation
Bot knows its limits. Escalates to your team (or ours) with full conversation history — not a fresh start.
Every message travels the same safe path
From the moment a patient types, to the moment they get an answer — five stages, every time.
Message intake
Web, SMS, WhatsApp, Messenger — every channel routed to one brain.
Intent & urgency
Detect what the patient needs — and how quickly.
From your KB only
Retrieval-augmented, grounded in your content — no hallucinated answers.
In your brand voice
HIPAA-safe reply drafted, checked against guardrails, sent.
Human handoff
If uncertain, urgent, or sensitive — instant handoff with full context.
How answers actually get built
Retrieval-augmented from your knowledge base. Guardrails on every reply. Human handoff on any uncertainty.
What the bot will never do
Every one of these is enforced in code — not policy. The bot can't break these rules if it tried.
Never diagnoses
No clinical recommendations, no symptom checkers, no “what could this be” answers — ever.
Never stores PHI
Session-only memory. When the conversation ends, patient identifiers are deleted from working memory.
Never answers outside your KB
Won't hallucinate about your practice, hours, insurance, or policies — only what you've given it.
Never auto-handles emergencies
Any urgent symptom, mention of pain, or emergency cue — instant escalation to a human, always.
Never processes payments
No credit-card capture in chat. Directs to your existing payment portal with a tracked link.
Never sends prescriptions
No prescribing, refills, or medication changes. Full stop — those go to your clinical team.
Wherever your patients already are
One brain, every channel. Deploy on the ones that matter to your patients.
Custom channel? If it has a webhook, we can deploy there. Ask us on your intro call.
The trust artifacts, signed and dated
Same standard as our HIPAA PRM. Same BAAs. Same audit trail.
Same standard. Every deployment
Every chatbot deployment ships with the same governance stack as our PRM — because a chatbot that talks to patients is handling PHI-adjacent conversation the moment it's live.
What we hold ourselves accountable to
Operational commitments — not marketing numbers.
The chatbot, answered
The questions practice owners and IT leads ask us most.
01
What happens when the bot doesn't know the answer?
Handoff
It escalates. The bot is trained to recognize the limits of its knowledge — if a question falls outside your knowledge base or the answer requires clinical judgment, it hands off to a human on your team (or ours) in the same conversation, with full context. No dead-end conversations, ever.
02
Can it actually book real appointments, not just collect leads?
Booking
Yes. We integrate directly with your practice management system or scheduler — the bot checks live availability, offers real slots, and confirms bookings that appear on your calendar. Not a form that emails your front desk to call back — a real appointment.
03
Is this HIPAA compliant?
HIPAA
Yes. We sign a BAA, never store PHI beyond the active session, redact identifiers before any AI processing, and never let the bot answer questions that require access to a patient's medical record. Same standard we hold our PRM to.
04
What if it gives incorrect medical advice?
Safety
It won't — because it doesn't give medical advice. Guardrails prevent the bot from diagnosing, prescribing, or offering clinical recommendations. It handles logistics (scheduling, hours, insurance, payments, prep) and triages urgency to a human. Anything clinical goes straight to your team.
05
How much training does it need from us?
Setup
A few hours of your time up front, then we handle the ongoing work. We ingest your existing content (FAQ, forms, brochures, insurance list, hours), test with sample conversations, and refine weekly based on real questions. Most practices are live in 2–3 weeks.
06
Does this replace our front desk?
Setup
No, and we'd be worried if anyone told you it did. It handles the volume that overwhelms your team — after-hours inquiries, repetitive FAQs, appointment scheduling — so your front desk can focus on patients who are physically there. It augments; it doesn't replace.
Want to try a chat trained on your practice?
Send us your website and a few sample FAQs. We'll spin up a demo bot on your content within a business day — you can chat with it before you commit to anything.
See a chatbot trained on your practice.
Send us your website and a few sample FAQs. We'll spin up a demo bot on your content within a business day — free, no commitment, so you can chat with it before you decide anything.