Privacy Policy

Last Updated: January 2026

Compassionate Care Advisors (“CCA”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, communicate with us, or use our services.

1. Information We Collect

  • Personal information such as name, email address, phone number
  • Practice or business-related information
  • Website usage data and analytics
  • SMS communication preferences and opt-in records

2. How We Use Your Information

  • Respond to inquiries and schedule consultations
  • Provide marketing, automation, and AI services
  • Send service-related communications
  • Improve website functionality and user experience

3. HIPAA Awareness & Healthcare Data

Compassionate Care Advisors operates as a marketing and technology partner, not a healthcare provider. Our systems are designed to be HIPAA-aware; however, we are not a Covered Entity or Business Associate unless explicitly stated in a signed Business Associate Agreement (BAA).

  • Do not submit Protected Health Information (PHI) unless explicitly instructed
  • Clients are solely responsible for HIPAA compliance
  • AI tools do not provide medical diagnosis or treatment

4. Mobile Communications & SMS Privacy

We take mobile data privacy seriously and adhere to industry standards for SMS communications.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

5. Cookies & Tracking Technologies

We may use cookies and similar technologies to analyze traffic, improve functionality, and enhance user experience. You can manage cookies through your browser settings.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure.

7. Third-Party Services

We may use third-party tools (analytics, CRM, AI platforms) to support our services. Their data handling practices are governed by their respective privacy policies.

8. Your Privacy Rights

You may request access, correction, or deletion of your personal information, or opt out of communications, by contacting us directly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Continued use of our website constitutes acceptance of the updated policy.